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FAQo

General

Can I try Psonar for free?
Are there any adverts?

Login / Signup

I’ve forgotten my password
Where do I enter the promo code if I’ve already signed up?
I didn’t receive a welcome email

Pricing

How much does it cost?
Do plays expire?
Is Psonar good value for money?

Payment

Is buying credit online safe?
How do I buy plays?
Do I have to pay data charges?

Gifting / Sharing

Can I give music to my friends?
What is the difference between giving a gift and sharing a link?
How do I gift and share?
I created a gift but decided not to send it. Why did my plays go down?

Miscellaneous

I can’t find some music on the webapp
Can I buy MP3s?
Can I upload my own music?
I have a question

Can I try Psonar for free?

Yes. We give you plenty of free plays so you can start listening straight away without paying anything at all.

Are there any adverts?

No.

I’ve forgotten my password

Click here and follow the instructions.

Where do I enter the promo code if I’ve already signed up?

You can enter into your profile. Tap the slide-out menu, tap your name at the top, enter the code in the box near the bottom and tap ‘Redeem’.

I didn’t receive a welcome email

Follow the instructions to reset your password. If you still don’t receive an email, you may have entered your address incorrectly. If you’re using the iPhone app or webapp, you can change it on your profile page. If you’re using the Android app, Click here to visit our support site, and we’ll help you out.

How much does it cost?

You get lots of plays free to get you started. After you’ve used them up, each play costs UK: 2p / US: 2c / EU: 2€c / MY: 2 sen per play. 10 plays cost just UK: 20p / US: 20c / EU: 20€c / MY: 20 sen. There is no monthly subscription fee and no commitment.

Do plays expire?

No.

Is Psonar good value for money?

If you currently spend £10 / $10 / 10€ per month on another subscription service but listen to less than 500 tracks each month, then Psonar is better value for you. We don’t charge you for what you don’t use.

Is buying credit online safe?

Yes. Fortumo, Psonar’s mobile payments partner is Payforit, PhonepayPlus and MMA certified and all transactions are carried out on SSL conections certified by VeriSign.

How do I buy plays?

Tap the ‘Top up’ link in the slide-out menu and follow the instructions.

Do I have to pay data charges?

Check the data allowance in your mobile contract. If you’re within your limit, you won’t pay. Data charges can be expensive out of bundle so don’t exceed your allowance. Streaming over wifi is usually free.

Can I give music to my friends?

Yes, you can use your plays to give a gift. You can give them a track, album or playlist via any of the available methods on your phone (e.g. Facebook, SMS, email, etc.) Your friend just clicks the link you send them to play the music you’ve chosen in one of our apps.

What is the difference between gifting and sharing?

If you gift, you use your plays to pay for the gift and the recipient listens for free. If you share, the recipient uses their plays to listen.

How do I gift and share?

Click the blue gift / share button and follow the prompts.

I created a gift but decided not to send it. Why did my plays go down?

Think of a Psonar gift like a gift voucher you buy from a shop. You pay when you buy the voucher, not when you send it to the recipient. Paying for a Psonar gift is exactly the same – you pay (with your plays ) when you click the ‘Gift (n plays)’ button in the Gift / Share popup menu because it’s at this point you’ve created the link to the gifted tracks.

I can’t find some music on the webapp

Due to rights restrictions some tracks are not available on our webapp but you can enjoy all of our music on the Psonar Android and iPhone apps.

Can I buy MP3s?

No. We’re not a download service.

Can I upload my own music?

No. We’re not a locker service.

I have a question

Click here to visit our support site or here to find out how else you can contact us.